Urchin Q and A: Profile locked by other Process

Question:

How do I fix the 'Profile has been locked by another process. Exiting.' error?

Answer:

On rare occasions something can interfere with the Urchin processing. When this happens Urchin can lock the database for a profile. On Windows you may see an error message like this:

ERROR: (7047-323-308) Profile has been locked by another process. Exiting.

1. Stop all Urchin processes using the Service Manager. There should be two processes, the Urchin Scheduler and the Urchin Webserver.
2. Open Task Manager
3. KILL all Urchin processes listed in task manager
4. Restart Urchin services