Question: We see differences in Urchin 5 versus Urchin 6 results. There is also some information that we used to get in urchin 5 that we no longer see in urchin 6. Are you able to speak with us about a few examples?
Answer: In comparing any two web analytics packages (including U5 vs U6), a difference in data should be expected. It's not always easy to compare U5 to U6 because of the change in report organization and naming. In addition, there are a lot of reasons why the numbers may not be exact. Here's some of the things you should check:
1. Is the Pageview Mimes Match field in the Reporting tab of the profile's configuration the same for both profiles?
2. Is the Session Timeout the same for both profiles?
3. Do you have Session Requires Pageview on in Urchin 5 (It's always "on" in Urchin 6)?
4. Is Log Tracking on for both profiles?
5. Are you using the same Visitor Tracking Method for both installations?
6. Are you processing the log source from both profiles, or are you processing in Urchin 5 and then migrating the data to Urchin 6?
7. Are metrics different for the most recent day, week, and month and for historic days, weeks, and months?
8. Are any other metrics the same?
Urchin 6 has changed a good deal since Urchin was originally acquired (U5.7). Thus, proprietary back-end algorithms may also be different.
I understand that things can report a little differently, but we are seeing a drastic difference in our campaign tracking.
ReplyDeleteWe are seeing as much as 3x the number of clicks on our campaigns in U6 as we are in U5 and when we compare those same clicks with our email marketing provider the U5 numbers appear to be "inline" with the email marketing interface. U6 is way out of whack...
Seemingly, setup between the two is the same. (we are currently migrating to U6 and have both running concurrently during the transition).
What could cause that? Is there a setup change I need to make in my U6?